Information we collect
When you book a delivery, apply as a rider, or contact us, we collect information needed to run the service safely and reliably. This typically includes:
- Name, phone number, and email address
- Pickup and delivery addresses and contact details
- Parcel description, handling notes, and tracking activity
- Rider application details (licence, vehicle, availability)
- Messages you send through our contact or inquiry forms
How we use it
We use your information only for legitimate business purposes, including:
- Dispatching riders and updating delivery status
- Sending tracking updates and service notifications
- Responding to support, sales, and rider recruitment inquiries
- Operating accounts, billing, and fraud prevention
- Improving routes, service quality, and platform security
Retention & security
Records are kept for as long as needed for operations, customer support, legal compliance, and accounting. When data is no longer required, we delete or anonymize it where practical.
Data is stored on secured infrastructure with access limited to authorized staff. We review permissions and monitor for unusual activity.
Your rights
Depending on applicable law, you may request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion where we have no overriding reason to keep it.
To make a request, reach us through the contact page. We will respond within a reasonable timeframe.
Terms of use
By using this website and our delivery services, you agree that you will:
- Book only lawful parcels and provide accurate pickup and delivery details
- Pay agreed fees and cooperate with riders at pickup and drop-off
- Not use the service for prohibited, hazardous, or illegal goods
2Wheel Xpress may refuse or cancel deliveries that pose safety, legal, or operational risk. Estimated fees shown at booking may be adjusted after verification at pickup (weight, distance, or special handling).